9700x Privacy Policy — How We Protect User Information
This Privacy Policy explains how 9700x collects, uses, stores, and protects the personal information of Malaysian users. We are committed to handling your data responsibly and securely. Please read this document before using our platform.
Effective date: 1 January 2026
Information We Collect from You
When you register and use the 9700x platform, we collect several categories of information to ensure our services run smoothly and securely for all Malaysian users.
Account Information
During registration, we collect your full name, email address, Malaysian phone number, date of birth, and encrypted password. This information is required to create and verify your account. For identity verification (KYC) purposes, we may request a copy of your identification document, such as a national ID or passport.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information relevant to your chosen payment method — such as the TNG eWallet account holder name or bank account number for FPX. Full card numbers and banking passwords are never stored in our systems.
Device, Browser & Usage Data
We automatically collect technical information when you access the platform, including:
- IP address and country of access
- Device type, operating system, and browser version
- Pages visited, access times, and session duration
- Clicks, searches, and in-platform interactions
- Geolocation information at state level (not precise to a physical address)
This data is used to improve the user experience, identify technical issues, and monitor suspicious activity to keep all platform users safe.
How Your Information Is Used
9700x uses collected information only for legitimate and specific purposes. We do not use your data for unrelated purposes without your consent.
- Account management: Creating, verifying, and maintaining your user account, including the login and password recovery process.
- Transaction processing: Securely process deposits and withdrawals in RM through your preferred local payment methods.
- Identity verification: Complying with KYC requirements and verifying that users meet the minimum age requirement of 18 years.
- Customer support: Responding to enquiries, resolving technical issues, and processing appeals related to accounts or transactions.
- Platform security: Detecting and preventing fraud, duplicate accounts, game manipulation, and other unlawful activity.
- Service improvement: Analysing usage patterns to enhance the platform's interface, performance, and content.
- Communications: Sending important notices related to your account, changes to our terms, or relevant security information.
We do not use user data for third-party advertising or sell your information to other companies.
Cookies, Tracking & Local Data Storage
The 9700x platform uses cookie technology and browser local storage to enhance the user experience and ensure the platform runs smoothly. The following types of cookies are used:
Essential Cookies
These cookies are essential for the platform's basic operations, including maintaining your login session, saving language preferences, and ensuring session security. Without them, certain platform features may not function properly. Essential cookies cannot be disabled.
Analytics & Performance Cookies
We use internal analytics cookies to understand how users interact with the platform — including the most frequently visited pages, navigation paths, and time spent in each section. This information is used in aggregated, anonymised form for improvement purposes only.
How to Manage Cookies
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality, including the ability to stay logged in or access certain features. Cookie management steps vary by browser — refer to your browser's documentation for more details.
Data Security & Third-Party Sharing
Security Measures in Place
9700x implements a range of technical and organisational security measures to protect users' personal information from unauthorised access, data breaches, alteration, or destruction. These measures include SSL encryption for all data communications between users' devices and our servers, password encryption using secure hashing algorithms, continuous system monitoring to detect suspicious activity, and strict access controls on user information among staff.
While we make every effort to protect your data, no online security system is guaranteed to be 100% breach-proof. We encourage users to take their own precautions as well, such as using strong passwords and not sharing login credentials.
Sharing Information with Third Parties
9700x does not sell, rent, or share users' personal information with third parties for commercial purposes. However, we may share information in the following limited circumstances:
- Payment service providers: Transaction information required for processing is shared with payment providers such as TNG and our partner banks to handle deposits and withdrawals in RM.
- Game software providers: Minimum technical data required for game operation is shared with our game content providers.
- Relevant authorities: Where required by Malaysian law or a valid court order, we will disclose the necessary information to the relevant authorities.
All third parties working with 9700x are required to comply with equivalent data protection standards and may only use your information for the stated purposes.
User Rights & How to Contact Us
As a 9700x user, you have certain rights regarding the personal information we hold about you. These rights can be exercised by contacting our support team.
You may request a copy of the personal information we hold in relation to your account.
If your information is inaccurate or out of date, you can request a correction through your account settings or via support.
You may request account closure and data deletion, subject to legal requirements and platform terms.
Changes to This Privacy Policy
9700x reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When significant changes are made, we will notify users via an in-platform notice or email. It is your responsibility to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 9700x support team by email at: [email protected]
You may also refer to the FAQ for answers to frequently asked questions about privacy and your account. We aim to respond to all enquiries within a reasonable timeframe.
Your Data Is Safe — Your Platform Awaits
We take our responsibility to protect your information seriously. Register for a 9700x account with confidence, or log in if you're already a member. Have more questions? Check out our FAQ section.